Business School

Design Thinking for Problem Solving

This programme aims to introduce participants to the design-thinking methodology, which places the human context at the centre of problem-solving. It will enable participants to assist with creatively solving problems in a familiar environment, and thereby capitalise on opportunities through the application of human-centred design-thinking principles and a range of creative tools and techniques. Participants will explore ways of understanding and framing problems, as well as the key considerations involved in testing and prototyping of systems, services and products.

This short programme is ideal for those individuals wishing to expand their problem solving knowledge and skills through design-thinking methodology in order to improve products, services and systems.

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NQF Level




Minimum Credits



Upon successful completion of this programme, the participants will be able to do the following in the context of the targeted organisation(s):

  1. Demonstrate an understanding of different ways of thinking for solving business challenges in an organisational environment.
  2. Assist with the implementation of standard design-thinking principles, in order to solve a defined business challenge or opportunity.
  3. Contribute to the completion of a design project charter and project plan.
  4. Incorporate feedback regarding the proposed design solution, in order to effect improvements.
  5. Assist with the presentation of a design solution for addressing a business challenge or opportunity


The following topics constitute the core content of this programme:

• Thinking mindsets

• The design thinking process

• Positioning the challenge and opportunity

• Ideation

• Developing the proposition

• Pitching the solution.


To successfully complete this programme candidates must obtain the following:

Certificate of attendance: 85% attendance with meaningful participation.

Certificate of competence: A minimum final mark of 50%, with a sub-minimum of 40% in the summative assessment.

In addition, successful candidates receive a statement of results and may qualify for exemptions in line with the prevailing requirements.


The programme is taught in English and assessed through written assignments in the English Language.

The programme duration is 6 weeks.

Next start dates:

  • 4 April
  • 6 June
  • 8 August